Client Lead

🔥 9 minutes ago

🇨🇦 Canada – Remote

💵 $95k - $110k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Lead and develop the multidisciplinary team delivering work for a major sports client account • Maintain a clear operating picture across priorities, owners, deadlines, dependencies, risks and decisions • Set workload and standards, inspect delivery and intervene when quality, pace or performance slips • Run high-volume work across content, publishing, design, analytics, client projects, releases, integrations and AI-enabled services • Turn unclear requests into practical plans with outcomes, scope, owners, actions, dependencies, deadlines and decisions • Use operating, audience and delivery data to diagnose problems and make decisions • Coordinate with design, content, product, engineering, support and client leaders • Help functional leaders manage priorities and handoffs and provide operational cover • Lead ambiguous operational projects, including audits and migrations, while maintaining live delivery • Improve operating systems by simplifying tracking, moving appropriate work from Airtable into Linear, and building review rhythms, automations and controls • Identify ownership, process or hiring needs and help build resulting capabilities • Prepare accurate client updates and lead day-to-day delivery conversations, including incidents and difficult news • Make independent day-to-day decisions and escalate decisions requiring senior or specialist input

🎯 Requirements

• Direct people leadership experience, including setting standards, allocating work, coaching people and handling performance problems • Experience managing several simultaneous workstreams across different disciplines • Ability to make consequential decisions from incomplete evidence • Experience materially improving a process, system or operating model • Experience helping specialists or functional leaders deliver better • Experience closing capability gaps through clearer ownership, process change or hiring • Practical AI use that improved a measurable outcome • High agency and strong judgement • Operational grip across multiple workstreams • Numeracy and analytical ability • Clear communication with team members, specialists and senior client stakeholders • Cross-functional experience across content, design, analytics, projects, product, engineering and service delivery • Systems thinking • Practical AI fluency, including validating outputs and driving adoption • Pace, resilience and attention to detail • Genuine interest in basketball and sport • Relevant experience may come from client operations, delivery leadership, content or publishing operations, programme management, product operations, support operations, media, sport or another high-volume environment • Ability to work 8am–4pm Eastern Time, with availability during key evening/weekend tentpole moments • Legal right to work in Canada, either without restrictions or through a visa

🏖️ Benefits

• 33 days paid leave • Benefits • Fully remote working anywhere in Canada • Modern tooling environment • Opportunity to work closely with major basketball and sports clients • Sensible AI use allowed and expected in recruitment exercise

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