Family Engagement Specialist

🕒 September 17

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stride, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Stride, Inc. is an innovative company focused on transforming education through online learning and personalized teaching. It serves a diverse range of learners including K–12 students, adult learners, military families, businesses, and school districts. Stride offers a variety of educational products and services, which include K–12 education solutions, career development programs, and personalized tutoring. With a commitment to social responsibility and inclusion, Stride aims to help learners of all ages achieve their full potential by providing flexible and effective learning opportunities both in online public schools and beyond. Stride is also involved in developing tools for educators and supporting businesses by offering career development options and access to a talented workforce. The company is publicly traded on the NYSE under the symbol LRN.

📋 Description

• Deliver customer support via phone, chat, and email to students, families, and school staff, focusing on onboarding and engagement • Welcome new families and guide them through account setup, platform navigation, and orientation resources • Assist with login and password resets, platform access, and basic technical support • Provide attendance guidance and emphasize daily participation and engagement • Identify and contact students or families showing early signs of disengagement or irregular attendance • Conduct follow-up calls or messages during the initial weeks of enrollment • Document interactions and support cases in PowerSchool • Apply knowledge of school systems, policies, and procedures to resolve requests • Track and share customer feedback and recurring issues with school leadership • Provide informal peer support by sharing resources and demonstrating problem-solving approaches • Assist leadership and the Family Engagement Coordinator with onboarding, peer coaching, and refresher training

🎯 Requirements

• Must reside in North Carolina • High School Diploma • One (1) year of relevant customer support work experience • Equivalent combination of education and experience • Ability to clear required background check • Strong organizational and time management skills • Excellent written and verbal communication abilities • Proficiency in Microsoft Excel, Word, and Outlook • Experience with student information systems or similar databases • Strong attention to detail and ability to manage multiple priorities

🏖️ Benefits

• Reasonable accommodations for individuals with disabilities • Equal opportunity employment and protected veteran/individuals with disabilities status • At-will employment governed by the law of the state where the employee works