ServiceNow HR Business Process Consultant

Job not on LinkedIn

🕒 July 27

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Business Operations

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stridepath Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

👥 HR Tech

🏢 Enterprise

Consulting • HR Tech • Enterprise

Stridepath Consulting is a professional services firm and Premier ServiceNow Partner focused exclusively on Employee Workflows and HR Service Delivery. The company provides end-to-end services including advisory, implementation, managed services, AI readiness and deployment, custom application development, and testing—built from experience across hundreds of ServiceNow projects. Stridepath emphasizes human-centered design, employee experience, and operational excellence, serving enterprise clients across sectors such as federal and state government, energy, financial services, healthcare, higher education, life sciences, manufacturing, retail, and technology.

📋 Description

• Have a keen understanding of the products we implement and our customers' business needs • Lead and/or support project initiation activities, including pre-work questionnaires and design workshop schedules and agendas • Lead discovery and design workshops and serve as the liaison between the technical team members and the customer throughout the project lifecycle • Drive HRSD process definition, re-engineering, improvement, and gap analysis of current- and future-state processes that solve customer problems, accelerate value and employ proven practice and standards • Identify and generate solutions from a people, process, and technology perspective by guiding customer sponsors and stakeholders • Interpret our customers' business processes and employee experience needs, engaging our customers to demonstrate how ServiceNow HRSD will support their processes • Provide guidance and successful implementation of the processes in partnership with other members of the project team • Influence and consult (providing options with pros, cons, and risks) while also bringing thought leadership to HRSD sponsors/stakeholders to solve business process challenges • Manage and communicate process and business requirements to ensure the proposed solutions meet the client expectations • Develop and maintain design workbooks, process documentation, user stories, use cases and test scenarios, process guides, and flow diagrams (as applicable and per SOW) • Retrieve and assess completed design workbooks in preparation for story authoring • Evaluate risks and anticipate issues from mitigation to resolution • Author user stories to support technical configuration • Perform peer review of configuration user stories • Participate in UAT activities, including defect and enhancement identification and triage • Engage in timely and effective communications to customers, provide status reports as needed, and facilitate executive steering committee meetings • Deliver excellence • Stay humble, hustle hard • Willing to travel 15%

🎯 Requirements

• 2-4 years of experience with IT project-based work in HR • An understanding of deploying processes/solutions in customer environments • The ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to HRSD sponsors/stakeholders in solving business process and/or technical problems during project delivery • Experience in requirements gathering and creating process documentation • Strong organizational skills, ability to manage multiple tasks and deliver them on schedule • First-class communication and presentation skills • Strong interpersonal skills, customer-centric attitude • We are looking for someone with willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects • ServiceNow or comparable case management experience is a MUST

🏖️ Benefits

• Competitive Health Benefits • 401(K) with a 4% contribution • Vacation and Volunteer Benefits • A collaborative and agile working environment • World-class co-workers with extensive ServiceNow experience • Continuous learning culture