Software Technical Writer

🕒 September 18

🇺🇸 United States – Remote

💵 $76.2k - $102.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔏 Technical Writer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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SugarCRM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

💼 Consulting

📣 Marketing

☁️ SaaS

💰 Private Equity Round on 2018-08

Consulting • Marketing • SaaS

SugarCRM is a leading provider of customer relationship management (CRM) software that caters to B2B manufacturers and other industries. The company offers solutions designed to streamline complex sales cycles and improve customer service through advanced automation and AI-powered insights. SugarCRM provides a unified view of customer data, helping businesses enhance their decision-making processes and predict sales performance. Their platform supports integrations with modern and legacy systems, accommodating various business needs. SugarCRM also delivers services in marketing automation and revenue intelligence, making it a comprehensive CRM choice for businesses seeking to improve productivity and customer engagement.

📋 Description

• Create and publish clear, high-quality product content, including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices • Build deep product expertise and serve as a trusted subject matter expert for supported Sugar products • Participate in product grooming, design reviews, demos, and release activities to understand new capabilities and advocate for the user • Partner with Product, Engineering, UX, and Support to identify gaps, influence product improvements, and enhance the customer experience • Turn complex technical concepts into simple, useful, and easy-to-understand content • Contribute to improvements in SugarAI’s support experience • Develop templates, reusable skills, and automated workflows to improve content quality, consistency, and team efficiency • Create documentation for customers, partners, and employees • Help drive adoption of AI-powered tools and innovative workflows • Collaborate with Product Managers, Engineers, Designers, and other teams throughout the product development lifecycle

🎯 Requirements

• 2+ years of experience as a software technical writer, software developer, CRM administrator, marketing automation administrator, technical support engineer, or in a related role • Enthusiasm for educating customers and ability to create clear, user-centric content • Strong attention to detail, with excellent grammar, writing, and communication skills • Ability to communicate clearly and concisely with all levels of application users, including end users, administrators, and developers • Strong focus on user needs and passion for building excellent software experiences • Confidence managing projects independently while contributing effectively as part of a collaborative team • A 4-year degree or equivalent practical experience • In-depth understanding of Sugar Sell, Sugar Serve, Sugar Market, and related applications • Experience contributing to software feature planning • Working knowledge of Linux, Apache, MySQL, PHP, and other web application technologies

🏖️ Benefits

• Excellent healthcare package for you and your family • Savings and Investment – 401(k) match • Unlimited Paid Time Off • Paid Parental Leave • Online Legal Services (Rocket Lawyer) • Financial Planning Services (Origin) • Discounted Pet Insurance (Embrace Pet Insurance) • Corporate Benefit Program (Working Advantage), including exclusive travel and entertainment offers and special discounts • Health and Wellness Reimbursement Program • Travel Discounts • Educational Resources - Career & Personal Development Program • Employee Referral Bonus Program • Opportunities to learn, excel and grow your career