Customer Service Representative

🕒 3 days ago

🏈 Alabama, Arizona, +26 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Handling incoming customer inquiries via phone, email, or chat • Resolving customer issues in a timely and professional manner • Responding promptly and professionally to customer inquiries • Providing accurate information about products and services to customers • Following up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately documenting customer interactions in the organization’s CRM • Adhering to company policies and procedures • Meeting or exceeding performance targets for related KPIs • Continuously improving knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborating with other departments as needed • Maintaining a positive, empathetic, and professional attitude toward customers and colleagues at all times

🎯 Requirements

• Previous customer service experience or equivalent: at least 6 months - 1 year • Good communication skills, both verbal and written • Proficient in using computers and various software applications • Knowledge and experience with a CRM preferred • Previous scheduling experience preferred • Any healthcare or medical would be helpful - dermatological concepts in skin care