Onboarding Specialist

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April 7

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SupportNinja

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B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

📋 Description

• Serve as the main point of contact for clients throughout the onboarding process, providing timely and clear communication regarding project status, requirements, and timelines • Conduct thorough client consultations to understand their website needs, goals, and brand identity • Collect and organize all necessary information, including content, images, branding materials, and technical specifications, to ensure a smooth transition to the development team • Collaborate closely with the design and development teams to relay client requirements, provide clarifications, and ensure the website aligns with the client's vision • Coordinate project schedules and milestones, ensuring timely completion of tasks and adherence to project timelines • Perform quality assurance checks to ensure that the website meets client specifications, is error-free, and functions optimally across different devices and browsers • Provide training and support to clients on how to manage and update their website content through our content management system • Maintain accurate and detailed documentation of client interactions, requirements, and project progress in our internal systems • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

🎯 Requirements

• Previous onboarding, customer success experience or equivalent • Excellent communication skills, both verbal and written • Strong organizational and time management skills • Client-facing experience • Proficient in using computers and various software applications • Having these qualifications are helpful, but not required • Previous experience in the call center environment • Experience in the SaaS industry • Experience supporting customers via phone calls, chat and email • Familiar with CRM systems and practices.

🏖️ Benefits

• Competitive compensation • Beautiful facility & Free Meals for onsite positions • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth.