Sales Representative

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April 7

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SupportNinja

WebsiteLinkedInAll Job Openings

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

📋 Description

• Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services to customers • Negotiate and close sales deals over the phone, email or chat • Identify customer needs and recommend appropriate products or services • Assist with customer retention efforts • Transfer non-sales-related calls to the appropriate teams • Maintain accurate documentation of all customer interactions in the CRM system • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

🎯 Requirements

• Previous inbound/outbound sales experience or equivalent • Strong communication skills, both verbal and written • Strong Negotiation skills • Proficient in using computers and various software applications • Previous experience in the call center environment (helpful but not required) • Experience with subscription-based sales (helpful but not required) • Experience supporting customers via phone calls, chat and email (helpful but not required) • Familiar with CRM systems and practices (helpful but not required)

🏖️ Benefits

• Competitive compensation • Beautiful facility & Free Meals for onsite positions • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow!