Spanish/English Sports Customer Service Representative

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Provide exceptional customer service and act as a brand ambassador for our customer • Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service • Create best-in-class experiences for all fans that contact us • Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.) • Effectively use all available technology tools and resources to resolve fan inquiries • Develop/maintain a general knowledge of client’s products and services

🎯 Requirements

• MUST be Bilingual in both (English and Spanish) • High school diploma or GED • Ability to type 30+ words per minute • 1+ year of customer service experience • Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills. • Efficient in website/digital navigation and interaction • Strong knowledge of and passion for sports • Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment • Proficient in Microsoft programs • Must have a quiet and distraction-free, secure place to work. • Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

🏖️ Benefits

• Paid training and PTO -- be sure to ask about our Global Flexible Vacation Policy! • Additional pay incentives as well as monthly rewards & recognition programs • Medical, dental and vision benefits • Advancement opportunities – 80% of our frontline leaders have been promoted from within • Employee Discounts • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland