Bilingual Customer Service Representative – Group and Individual Insurance

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Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Community Health • Wellness

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Join our team as a Bilingual Customer Service Representative and help us support members across Canada. • In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. • Your objective in this role is to provide the highest level of customer service possible. • Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the company!

🎯 Requirements

• You love helping people – this is non-negotiable. • You are a strong communicator – through email and phone, you are clear, concise, and friendly. • You bring a positive, solutions-oriented attitude to every challenge. • High school diploma required; post-secondary or equivalent experience. • Strong attention to detail in a dynamic environment. • Ability to work independently in a remote environment; ensuring you are able to sit while using a computer and a headset for prolonged periods of time. • Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment. • Strong technical aptitude – you can navigate multiple applications while supporting callers. • You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment. • Language skills: Fluently Bilingual (English & French) written and spoken is required.

🏖️ Benefits

• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day. • 100% employer-matched Defined Contribution Pension Plan • Annual Incentive Bonus which recognizes your contribution to our success. • In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program. • Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options. • An organization where we encourage personal learning and growth with opportunities for career development