Bilingual Patient Support Specialist – Remote

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

💰 $1G Post-IPO Debt on 2023-05

Healthcare Insurance • Biotechnology • Artificial Intelligence

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Acts as the primary point of contact in a call center • Provides high-quality support to patients and healthcare professionals • Primarily manages inbound calls on rotating shifts • Uses telephony systems and multiple computer platforms to deliver prompt, accurate assistance • Provides patient counseling in accordance with pharmaceutical manufacturers’ requirements • Responsible for assessing patients’ financial resources • Communicates directly with pharmaceutical manufacturers regarding exceptional cases

🎯 Requirements

• Fully bilingual in French and English, both spoken and written • Minimum of one year of relevant experience in a patient support program, customer service, or call center environment • Ability and willingness to work a rotating schedule, 9:00 a.m. to 9:00 p.m. (AST), Monday to Friday • Strong analytical, critical thinking, and problem-solving skills • Excellent communication skills and professional phone etiquette • Proficient with computer environments and common software (such as Excel, Word, and Outlook)

🏖️ Benefits

• Health-related benefits • Wellness programs