Customer Success Manager – Commercial Real Estate

Job not on LinkedIn

🔥 10 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SwiftConnect

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔌 API

🤝 B2B

☁️ SaaS

API • B2B • SaaS

SwiftConnect is a developer of Street-to-Seat™ technology that innovates physical access control with real-time credentials and permissions management. Utilizing a software-first approach, SwiftConnect provides a unified platform that integrates with existing access control systems, allowing for mobile access through devices like the Apple Wallet. Their solutions cater to hybrid and flexible working environments, enabling seamless space management across multiple properties while ensuring programmatic and automated access control for enterprises and real estate owners.

📋 Description

• Manage and grow relationships with assigned base building accounts • Drive product adoption and expansion within owner portfolios and individual buildings • Lead initiatives to enable base building wallet credentials for all tenants • Manage tenant expansion efforts ("Street-to-Seat") within assigned accounts • Lead landlord renewal efforts in coordination with internal teams • Ensure timely renewals and high customer satisfaction across assigned properties • Build and maintain relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google • Serve as liaison for property managers, asset managers, and operational teams • Support corporate-level relationships alongside SwiftConnect leadership as needed • Conduct 8–10 customer meetings per week, with a strong preference for in-person engagements • Host and coordinate on-site property events, product launches, and tenant activations • Represent SwiftConnect at key property events and partner functions • Maintain an accurate sales pipeline and track opportunities, renewals, and expansion efforts • Update internal systems, including Salesforce, with account activity, meeting outcomes, and pipeline status • Collaborate cross-functionally with product, sales, and customer success teams on account strategy and execution

🎯 Requirements

• 5+ years of experience in account management, customer success, or business development, ideally within PropTech, Real Estate, or SaaS • Proven track record of managing enterprise or multi-site accounts • Strong relationship-building and interpersonal skills • Experience working with commercial real estate stakeholders, including owners, property managers, and asset managers • Ability to travel • Knowledge of access control, digital credentials, or related technologies is a plus

🏖️ Benefits

• No specific benefits, perks, or additional compensation are stated

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