Senior Manager, DTC Site Experience – Operations

Job not on LinkedIn

🔥 14 hours ago

🌵 Arizona, California, +27 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

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Swipeclock

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $241.5k Seed Round on 2015-03

HR Tech • SaaS • B2B

Swipeclock is a workforce management and timekeeping software provider. It offers WorkforceHub and related products for time & attendance, scheduling, PTO management, applicant tracking, onboarding, and physical time clocks. Swipeclock provides APIs and embedding options so partners can integrate time-tracking into their platforms, and operates reseller and referral partner programs (including payroll integrations). The company emphasizes serving small business clients via B2B partner channels and reports having processed millions of workers' hours and schedules.

📋 Description

• Own the day-to-day customer experience across homepages, landing pages, navigation, collection pages, product detail pages, cart, and checkout • Translate approved brand, assortment, pricing, and promotional strategies into effective onsite experiences • Manage product setup, merchandising, offers, pricing, inventory messaging, promotional placement, and launch readiness • Build and manage a prioritized conversion-rate optimization roadmap • Identify friction and opportunity using behavioral data, funnel analysis, customer feedback, support contacts, reviews, and competitive insights • Develop and execute A/B and multivariate tests, measure results, document learnings, and scale successful experiences • Serve as business owner and primary administrator for the ecommerce platform and supporting site tools • Monitor site health, checkout performance, integrations, and customer-impacting issues • Coordinate resolution of defects and incidents and communicate updates to stakeholders • Assist the DTC Director with demand forecasts for the Bullymake and Dinovite DTC businesses • Provide forecasting inputs based on site performance, promotional plans, product launches, subscription trends, conversion assumptions, and customer behavior • Monitor performance against forecast and identify risks, opportunities, inventory constraints, and demand changes • Own the day-to-day business relationship with the DTC customer service team • Ensure customer service is equipped for product launches, promotions, pricing changes, and other customer-impacting events

🎯 Requirements

• Bachelor's degree in Marketing, Advertising, Communication, Business, or related field • 8+ years of progressive experience in DTC ecommerce, site experience, digital merchandising, ecommerce operations, or conversion optimization • Demonstrated ownership of a meaningful consumer ecommerce storefront • Strong understanding of onsite merchandising, product detail pages, promotional execution, cart and checkout experiences, and mobile commerce • Experience building and managing a structured experimentation and CRO program • Hands-on proficiency with a major ecommerce platform, Shopify and its supporting technology ecosystem • Experience with CMS, analytics, testing, personalization, product-information, subscription, payment, and customer-experience tools such as VWO, Recharge, Order Groove, GA4 and Klaviyo • Experience contributing to ecommerce forecasts, demand plans, promotional projections, or commercial planning • Experience managing developers, agencies, or other external technology partners • Experience in pet care, consumables, subscription commerce, wellness, or another repeat-purchase category is strongly preferred • Effectively communicate in English, in both verbal and written forms • Must reside in one of the approved states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Minnesota, Missouri, North Carolina, Nebraska, New Mexico, Nevada, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, or Washington

🏖️ Benefits

• Great work/life balance with PTO, paid holidays and more • Medical, dental, vision and an employee assistance program • 401k with company match • Casual work environment with a focus on teamwork • Paid parental leave • Opportunity to enroll in voluntary pet insurance • Access to free 24/7 veterinary tele help line • Limited travel to 1-2 times per year • Remote work arrangement in approved states

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