Strategic Account Manager

🕒 October 20

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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Swoogo

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $20M Series B on 2022-02

Consulting • Marketing • Logistics

Swoogo is an event management platform that offers a comprehensive solution for planning and executing various types of events, including in-person, digital, and hybrid events. It provides tools for registration, event marketing, logistics, data insights, and integrations with other business solutions. Swoogo is known for its customizable platform that supports seamless integration and flexibility, making it suitable for enterprises, tech companies, agencies, and more. The platform is designed to enhance attendee engagement and streamline event logistics while ensuring data security and compliance. Swoogo prides itself on offering excellent in-house support and cooperative tech ecosystems.

📋 Description

• Report to the VP of Account Management and own a portfolio of high-value accounts • Deliver retention and expansion by understanding customer priorities and demonstrating value before renewal • Build and maintain account profiles and plans covering strategic priorities, use cases, recommendations, whitespace and expansion analysis, and event technology stacks • Map stakeholders and buying committees, including influence, decision-making authority, priorities, and account politics • Conduct discovery to uncover unstated customer priorities and shape account plans • Build customer business cases and lead executive business reviews demonstrating quantified ROI and outcomes • Develop multi-threaded relationships with senior stakeholders and serve as a trusted advisor • Identify renewal risk early with CSMs and determine when to push, hold, or involve additional support • Negotiate multi-year agreements using customer usage, value, and alternatives • Track competitive landscape, industry trends, and event solutions used by customers • Collaborate with Finance, Legal, and Product to structure mutually beneficial deals • Provide customer insights to leadership to inform pricing, packaging, and product roadmap • Maintain renewal forecasts and expansion pipeline in Salesforce

🎯 Requirements

• Experience working in SaaS account management, ideally in enterprise or strategic segments • Experience with account planning and whitespace analysis • Experience demonstrating customer ROI and outcomes • Experience negotiating complex multi-year deals • Experience managing relationships with VP and C-level stakeholders at large, complex enterprise organizations • Experience managing a book of business with a focus on GRR and NRR • Strong business acumen and commercial skills • Analytical ability, judgment, and critical thinking • Ability to conduct effective discovery and build quantified business cases • Ability to manage strategic renewals and expansion opportunities • Ability to use Salesforce for renewal forecasts and expansion pipeline management

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