Vice President, Operations

🕒 October 29

🇺🇸 United States – Remote

💵 $215k - $300k / year

⏰ Full Time

🔴 Lead

👔 Vice President

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• Open for 13 days.

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Synapse Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Synapse Health is a company that builds connected solutions to streamline the durable medical equipment (DME) lifecycle—from prescriber documentation and ordering through fulfillment, delivery, and resupply. Their offerings include a patient portal, InHome services for prescribers/providers, and Equip for skilled nursing and hospice. Synapse partners with DME providers and health plans, operates nationwide with 300+ subcontracted DME providers, and focuses on improving access to equipment like oxygen, wheelchairs, ventilators, diabetic supplies, and more. The company emphasizes reducing delays, errors, and administrative waste, improving patient communication, operational consistency, and faster payments.

📋 Description

• Own execution across qualifications, resupply, fulfillment, and member transitions, including daily throughput, productivity, SLAs, and intraday queue management • Translate strategy into disciplined day-to-day execution • Build and reinforce leadership structure, alignment, consistent messaging, and direction cascades across teams • Assess team performance and make decisions on leadership and organizational structure • Establish accountability structures, performance tracking, and management routines • Champion continuous improvement to reduce cycle times, improve accuracy, and elevate patient and provider satisfaction • Own cost to serve through process improvement and partnership with Product and Technology • Partner with Quality & Audit on escalation root-cause analysis and closed-loop corrective action • Standardize order workflows and embed rules and exceptions in tools • Apply Pareto analysis to reduce labor waste • Partner with Product & Technology, Process Improvement, and Transformation to simplify and consolidate workflows • Advance standardized, cross-trained operations across onshore, offshore, and partner teams • Lead, develop, and inspire operational leaders • Support succession planning and leadership development • Report to the Chief Operating Officer

🎯 Requirements

• 10+ years of progressive experience leading high-volume operations in healthcare, BPO/contact center, or comparable environments, with several years at a senior leadership level • DME, HME, or post-acute experience is a plus but not required • Proven track record building and leading high-performing operational teams, ideally in high-growth companies scaling rapidly • Demonstrated ability to build accountability and performance management systems where they did not previously exist • Strong metrics orientation and comfort using data to drive decisions and identify where teams need to improve • Experience operating with speed and sound judgment in fast-moving environments; hands-on operator comfortable in queues and detail • Track record of mapping, simplifying, and standardizing end-to-end workflows and partnering with Product/Technology to build scalable processes • Ability to travel, including occasional domestic travel to operating sites and international travel approximately twice per year to support offshore operations • Bachelor's degree preferred; advanced degree a plus but not required

🏖️ Benefits

• Annual performance bonus • Equity • Professional growth opportunities with compelling career paths • Flexible paid time off (PTO) • Medical insurance • Dental insurance • Vision insurance • Short-term disability insurance • Long-term disability insurance • 401(k) savings plan with employer matching contributions

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