Ecommerce Customer Service Manager

🔥 10 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talent Hackers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Talent Hackers is a remote-focused recruiting and staffing company that sources, vets, and places full-time remote professionals from regions like Nigeria and South America for companies worldwide. They provide end-to-end hiring services — job scoping, candidate screening, HR, onboarding, compliance, and a replacement guarantee — at flat, all-in rates significantly below comparable North American hires. Talent Hackers serves B2B clients including startups, marketing agencies, e-commerce, finance, and healthcare teams seeking dedicated, timezone-aligned talent for roles in marketing, design, operations, finance, and development.

📋 Description

• Lead a team of seven customer support representatives • Monitor the inbox, assist customers, answer questions, and escalate issues when needed • Act as a point of escalation for difficult customer support scenarios • Hold daily/weekly standups with the CX team to review blockers, wins, and new information • Manage and monitor a team of seven customer service staff • Produce and deliver ongoing, ad-hoc training for the team • Produce daily, weekly, and monthly customer service reports • Assist the team with troubleshooting account-support issues • Proactively identify negative reviews and escalate them to brand management • Build role-related SOPs and FAQs for faster and more accurate team responses • Assist with other tactical ecommerce-related tasks as needed

🎯 Requirements

• 5+ years of experience in an ecommerce CX role (management experience preferred) • 3+ years' experience with Gorgias for helpdesk management (or similar tool) • Hands-on experience working with a subscription-based business • Strong (C-level) verbal and written English communication skills • Intermediate skills with Google Sheets/Excel for basic reporting • Familiarity with Slack and Zoom for internal team coordination/communication • Ability to work full-time EST • Background in the supplements vertical (or similar) (nice to have) • 1+ years' experience with Monday (or similar PM tool) (nice to have)

🏖️ Benefits

• Remote work arrangement

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