Bilingual Patient Support Representative – French/English

🔥 3 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TalentWorldGroup Plc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Customer Support

TalentWorldGroup Plc. is a revolutionary multilingual contact center and international marketplace for premium customer support projects for remote talents. The company is on a mission to reinvent professional home-based working, creating a flexible and scalable outsourcing solution for clients around the globe. By supporting all major languages and dialects, TalentWorldGroup aims to simplify outsourcing while ensuring data protection and utilizing state-of-the-art technology to deliver exceptional customer service.

📋 Description

• Serve as the first point of contact for patients, clinics, and medical professionals. • Manage inquiries, orders, medical deliveries, and logistics. • Handle inquiries via phone, email, fax, or online. • Manage patient and clinic orders, documentation, and data entry. • Escalate complex issues appropriately. • Expedite urgent orders and resolve shipment, return, or credit issues. • Process credits/returns, set up new patients, maintain records. • Recover medical equipment from patients exiting programs. • Participate in training and team meetings.

🎯 Requirements

• Fluency in Canadian French & English both • Located in Canada for compliance • High school diploma • 4–6 years in customer service, supply chain, or call center • Strong communication, multitasking, and organizational skills • Experience with sensitive information and metrics-driven environments • Microsoft Office & CRM proficiency, independent problem-solving

🏖️ Benefits

• Freelance cooperation agreement • Long term project opportunity • Fully remote, long-term project • Career growth & development • Gamification program: earn more, get paid holidays