Head of People Operations – Rewards

🕒 September 23

🇺🇸 United States – Remote

💵 $200k - $300k / year

⏰ Full Time

🔴 Lead

👥 People Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🤖 Artificial Intelligence

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Architect the People operating system by connecting strategy, processes, decision rights, governance, systems, data, technology, service delivery and employee experience • Redesign work allocation, workflows, processes, accountability and technology usage • Build planning, prioritization and execution mechanisms for the People organization • Redesign work around AI and automation to eliminate transactional work, increase self-service and improve productivity and employee experience • Build scalable global People Operations across the employee lifecycle • Modernize People Programs and Total Rewards, including compensation, benefits and enterprise-wide talent initiatives • Develop leaders and Drivers to implement ambiguous, cross-functional business solutions • Establish clear decision rights, seamless handoffs, shared priorities, capacity and outcome visibility • Reduce manual and transactional work through AI, automation and self-service

🎯 Requirements

• Led a broad People Operations/People Transformation/Total Rewards organization in a complex, global technology company at meaningful scale • Strategic range of a transformation leader with operating depth to bring change to life • Deep systems thinking • Strong business and financial acumen • Experience using AI, automation and modern People technology to redesign work • Strong portfolio/PMO discipline • Track record of managing competing priorities, capacity and cross-functional dependencies • Ability to evaluate investments based on ROI • Executive presence and ability to operate credibly with senior business leaders while driving execution

🏖️ Benefits

• Long-term incentives in the form of equity • Short-term incentives of either bonus or commission • Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Uncapped paid time off for exempt employees and accrual-based sick leave for non-exempt employees