Military Coordinator, Payor Success Associate

🕒 September 14

🗽 New York – Remote

🗽 New York – Remote

💵 $40.5k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talkspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

🏥 Healthcare

🛍️ eCommerce

Consulting • Healthcare • eCommerce

Talkspace is an online therapy platform that provides accessible mental health care through licensed therapists and psychiatric providers. Users can engage in therapy through text, audio, and video sessions, as well as receive medication management when needed. Talkspace aims to make therapy convenient and affordable by partnering with major insurance providers and offering various treatment options for individuals, couples, and teens dealing with a range of mental health issues.

📋 Description

• Handle all referrals of military members into the Talkspace workflow, including incoming faxes, Tricare portals, coordination with medical records, engaging members into care via email and calls, internal escalations, and ad hoc items. • Handle higher-level contacts and back-office processes, including Health Plan Support, Customer Success inquiries, unmatched clients/members, VIP escalations, internal escalations, and ad hoc items. • Prioritize incoming requests and adjust workflows as needed. • Assist the customer support team with client/member-facing questions. • Identify, develop, and implement processes that support new and enhanced services. • Identify and implement improvements to internal processes and workflows. • Work with the product team to identify trending/new issues and short- and long-term solutions. • Collaborate with other teams, sharing client feedback, feature requests, and enhancement opportunities. • Perform other related duties as assigned.

🎯 Requirements

• Bachelor's Degree is preferred. • 2+ years of professional experience in Customer Service. • Proficiency working with Jira, Confluence, Google Workplace, Zendesk, Looker. • Attention to detail. • Client-centric approach to work. • Excellent communication and collaboration skills.

🏖️ Benefits

• Comprehensive Medical, Dental and Vision plans coverage • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • Flexible PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!