AVP, Customer Onboarding and Identity Management Product Executive

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🔥 0 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $160k - $200k / year

⏰ Full Time

🔴 Lead

🚀 Onboarding Specialist

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Develop and deploy customer identity solutions and strategy • Provide product group ownership of the Solution Train operating in TD Scaled Agile for the US and Canada • Hire talent, set goals, develop staff, manage employee performance and compensation decisions, promote teamwork, and handle disciplinary actions • Oversee identity products and solutions as sub-components of the Fraud Threat Management organization • Mobilize the team and ensure executive alignment • Maintain ownership of the Enterprise Protect Identity Business Plan and Roadmap • Develop and enhance the strategic vision for customer identity proofing across self-serve and assisted channels • Maintain TD’s Customer Identity strategy, including customer engagement and value creation opportunities • Own TD’s Identity solutions as a product with defined PODs for developing and maintaining core capabilities • Partner with lines of business and channels to ensure roadmap alignment • Identify and create visibility of organizational authentication risk • Drive adoption of standard authentication solutions over tactical or bespoke solutions • Develop and maintain talent and career development for CIAM • Execute customer onboarding strategy to minimize bank net losses while providing a superior user experience • Optimize resources and leverage TD’s operating model to maximize efficiency, effectiveness, scale, and innovation • Own the journey vision, product roadmap, and objectives • Own product vision and strategy and adapt it to changing customer preferences and competition

🎯 Requirements

• Bachelor's degree required • 10+ years of relevant experience in the Customer Authentication and Identity domain • Proven technical abilities and understanding of complex technical solutions • Deep understanding of the identity and authentication ecosystem • Strong business acumen • Ability to identify and develop Identity opportunities aligned to LOB roadmaps • Entrepreneurship/Engineering mindset • Track record of driving and delivering innovative ideas in a fast-paced environment • Strong relationship management abilities • Ability to form strong relationships with senior leaders and build trust • Proven business and financial acumen • In-depth knowledge of relevant banking and regulatory rules and policies • Superior influencing, collaboration, and communication skills

🏖️ Benefits

• Discretionary variable compensation award based on business and individual performance • Health and well-being benefits • Savings and retirement programs • Paid time off • Banking benefits and discounts • Career development • Reward and recognition programs • Regular development conversations • Training programs • Online learning platform • Mentoring programs • Training and onboarding sessions • Interview accommodations, including accessible meeting rooms and captioning for virtual interviews