Professional Services Manager

🕒 July 6

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Teachstone

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Teachstone is a company focused on enhancing educational quality through effective educator-child interactions. They have developed the CLASS® framework to help educators improve the quality of interactions in educational settings. Teachstone provides a variety of training programs, certifications, and resources to support educators, coaches, and school leaders in implementing these strategies in classrooms. Their work is built around the idea that meaningful interactions can significantly enhance children's learning and development. Teachstone also emphasizes social and environmental impact and is a Certified B Corporation, demonstrating a commitment to higher standards of purpose-driven performance.

📋 Description

• Provide ongoing support and supervision to CLASS Specialists • Observe and evaluate CLASS Specialists to ensure high-quality delivery of Teachstone services • Develop and implement cross-training plan • Maintain internal and external selection, training, and development of a talented, diverse, and mission-driven team • Coordinate with Marketing/Impact/Revenue/Product/Content teams to ensure optimal utilization of CLASS Specialists and contractors in services and programs • Provide vision, leadership, and direction to CLASS Specialists to ensure Teachstone standards are supported and achieved • Effectively manage work procedures, processes, and related logistics that best support Teachstone standards and strategic directives. • Use data and training evaluations to drive a continuous improvement of Teachstone services • Maintain and build an in-depth knowledge of Teachstone’s line of products and services • Achieve and maintain reliability for all CLASS age levels assigned • Support onboarding processes and procedures of CLASS Specialists and contractors • Coordinate and guide service delivery for multi-layer contract implementation for enterprise clients • Coordinate with CLASS Specialists to create and support non-standard training and coaching services • Plan and collaborate with revenue team members to support the utilization of multi-layered client contracts • Work closely with other Professional Services Managers, and other department managers as needed to support service delivery • Deliver Teachstone training programs and services, as needed • Embrace and demonstrate Teachstone’s Mission and Values both internal and external with clients • Other duties as needed to support Teachstone as the organization matures

🎯 Requirements

• Master’s degree in Early Childhood Education or related field—or equivalent experience and 3-5 years of experience in a service delivery leadership role • Demonstrated proficiency using the CLASS measure to observe and code classrooms and leading CLASS training programs • Prior experience in delivering, leading, and evaluating training, data quality, and/or professional development programs • Exemplary organization, written, and interpersonal communication skills • Exceptional customer service and public relations skills • Adept use of technology, including Microsoft Office Suite applications, Google applications, and use of video and multimedia presentation tools • Experience and comfort working in a high-growth organization and development of policies and procedures that assure success in a rapidly changing environment • Willingness to travel 1-2 trips per month or as needed.

🏖️ Benefits

• Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay. • Comprehensive benefits: We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.