Administrator, Telecom Automation Operations

Job not on LinkedIn

🕒 2 days ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $75k - $88k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TAG - The Aspen Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

TAG - The Aspen Group is a company focused on revolutionizing the healthcare sector by enhancing patient care and experience in various areas, including dentistry and walk-in medical care. The group supports its brands to break down barriers in dental care, foster professional growth, and make significant contributions to the healthcare industry. With a commitment to empowering its teams, The Aspen Group aims to restore smiles and confidence, making healthcare accessible and compassionate.

📋 Description

• Monitor, triage, and resolve incidents and service requests related to Telecom Automation Operations in accordance with established SLAs • Perform root cause analysis on recurring issues and document findings to drive permanent resolution • Execute routine platform health checks, maintenance tasks, and configuration updates • Support onboarding and change management activities for new or updated AI capabilities • Document procedures, known issues, workarounds, and resolutions in the team knowledge base • Collaborate with Automation Operations vendors on escalated technical issues • Identify opportunities for platform optimization, process improvement, or automation • Assist in developing and testing solutions that improve platform reliability and business performance • Participate in on-call rotation and support coverage to maintain platform availability • Provide incident data, trend analysis, and status updates for operational reviews • Manage hierarchy for all lines of business • Provide Contact Center support for technical challenges • Manage Opera rules for all lines of business • Participate in weekly calibration sessions with analysts • Report directly to the Manager, Telecom Automation Operations • Work collaboratively as part of a two-person team sharing platform coverage, incident response, and optimization responsibilities

🎯 Requirements

• 2+ years of experience in IT support, platform administration, or technical operations • Hands-on experience working with AI/ML platforms, intelligent automation tools, or enterprise SaaS applications • Familiarity with ITSM processes including incident management, problem management, and change management • Strong troubleshooting skills across integrated systems • Ability to work with data and logs to investigate platform behavior and performance • Strong written and verbal communication skills • Ability to document technical issues clearly for technical and non-technical audiences • Ability to manage multiple priorities in a fast-paced environment • Associate's or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field, or equivalent experience • Experience supporting platforms in a Telecom environment (preferred) • ITIL Foundation certification (preferred) • Familiarity with APIs, data integrations, or scripting languages such as Python or SQL (preferred) • Experience with monitoring and observability tools such as Splunk or Datadog (preferred)

🏖️ Benefits

• Paid time off • Health insurance • Dental insurance • Vision insurance • 401(k) savings plan with match • Generous benefits package