LMS Platform Administrator – Intellum

November 12

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Tech Firefly

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Enterprise • Fintech • eCommerce

Tech Firefly is a technology company dedicated to empowering businesses with innovative and scalable solutions. Their expertise spans across various domains, including trust and safety, content moderation, localization, software development, testing and quality assurance, and automation solutions. Tech Firefly is heavily invested in AI technologies and aims to fuse human ingenuity with AI to create limitless possibilities. They cater to several industries including Fintech and Banking, eCommerce and Retail, Healthcare, and Gaming. The company is committed to building future-proof solutions to drive exceptional results and transform industries globally.

1001 - 5000 employees

🏢 Enterprise

💳 Fintech

🛍️ eCommerce

📋 Description

• Serve as the **primary administrator** of the Intellum LMS platform, overseeing user management, permissions, system settings, learning paths, and data integrity. • Manage and troubleshoot API integrations with external systems such as HRIS, CRMs, or reporting platforms. • Handle large-scale batch data operations, including user provisioning, training data imports, updates, and error resolution. • Troubleshoot technical issues related to inbound data tables, SCORM tracking, and LMS analytics. • Write and execute SQL queries to support reporting, data validation, and learning analytics. • Monitor and respond to a high volume of support tickets, ensuring timely resolution and stakeholder satisfaction. • Collaborate with cross-functional teams in HR, IT, Compliance, and L&D to maintain platform stability and high data accuracy. • Use tools like Jira, Asana, or Smartsheet to track administrative tasks, system requests, and platform improvements. • Support QA and change management processes related to platform updates, data uploads, or integration releases. • Provide regular reporting and insights using custom dashboards or data exports from the LMS.

🎯 Requirements

• 7-10+ years of recent experience administering the **Intellum LMS** in a complex or enterprise environment. • Deep understanding of **SCORM** standards and course behavior in LMS environments. • 1+ years of hands-on **SQL** experience for troubleshooting, reporting, and data validation. • Proven experience managing and troubleshooting **API integrations**, including with RESTful services. • Experience in executing **large-scale batch data processes**, including user and training data synchronization. • Ability to resolve issues related to data mismatches, tracking anomalies, and LMS reporting inconsistencies. • Understanding of **data privacy and security protocols**, including GDPR or enterprise data governance practices. • Experience supporting or leading QA processes for system configuration changes or data operations. • Skilled at coordinating platform configuration changes or LMS feature implementations within structured environments. • Proficient in **learning analytics**, reporting, and data export workflows from an LMS. • Familiarity with error logging and **API monitoring tools** such as Postman or Stackdriver. • Demonstrated ability to handle and prioritize a **high volume of support tickets**, ensuring efficient issue resolution. • Strong communication and collaboration skills with cross-functional teams including HR, IT, Compliance, and L&D. • Experience using **project/task management tools** such as Jira, Asana, or Smartsheet to manage platform-related activities.