IT Support Engineer

🕒 August 19

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TechnologyAdvice

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

📱 Media

Marketing • eCommerce • Media

TechnologyAdvice is a media and technology company that provides insights and recommendations on business-to-business (B2B) technology products and services. The company specializes in helping organizations make informed purchasing decisions by offering expert analysis and comparisons of various software solutions including HR software, CRM, project management tools, and business intelligence systems. Through data-driven analysis and extensive research, TechnologyAdvice aims to simplify the technology buying process and provide valuable resources for businesses looking to implement new digital solutions.

📋 Description

• Own day-to-day hands-on IT support, ticket management, technical troubleshooting and strategic projects • Investigate complex or unfamiliar issues, identify root causes and determine the best path forward • Coordinate priorities and share context with the broader IT team • Configure and support networks, Google Workspace, device-management platforms and other cloud-based systems across Mac and Windows environments • Improve onboarding, offboarding, security and access-management processes • Manage hardware procurement, inventory, shipping, receiving, repairs, replacements and upgrades • Manage technology-vendor relationships • Identify recurring issues and process gaps, recommend improvements and lead projects through completion • Communicate clearly with technical and non-technical stakeholders

🎯 Requirements

• 2+ years of IT experience with exposure to end-user support, security, networks, remote environments and access management • Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs and other cloud-management tools to support 100+ team members • Experience supporting both Mac and Windows environments for end users • Strong troubleshooting and critical-thinking skills • Ability to investigate unfamiliar issues, identify root causes and determine the best path forward • Ability to think strategically, anticipate challenges and recommend improvements • Demonstrated ownership and sound judgment • Ability to make decisions, communicate risks and determine when escalation is appropriate • Excellent verbal and written communication skills for technical and non-technical audiences • Ability to manage multiple priorities and adapt quickly as business needs change • Agile approach and ability to thrive in a fast-paced environment • Currently authorized to work in the United States at hire in an employer-approved US state • Must maintain authorization to work in the United States throughout employment • Pre-employment screening required

🏖️ Benefits

• Mentorship programs • Leadership academies • Opportunities to shape company culture and DEI initiatives • Flex Fridays • Remote-first culture • Flexible PTO • Medical, dental, and vision plans for you and your family • Life, AD&D, Short-Term, and Long-Term Disability coverage • 401K with company match • Paid parental leave • Headspace access • Monthly fitness reimbursements • Pet insurance • Speaker Series Bonus • Up to 12 books reimbursed per year • Annual contributions toward dream adventures after 3 years • Catered lunches for the in-office team