Clinical Ops Support Coordinator

Job not on LinkedIn

🔥 20 hours ago

🇨🇦 Canada – Remote

💵 $45k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Clinical Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Deliver outstanding service to members and patients through calls, emails, and chats • Respond to inbound calls in Member Service queues • Determine member eligibility and appropriate courses of action • Handle crisis calls and follow crisis-management protocols • Collaborate with clinicians and the case team on urgent case management and consults • Maintain complete case documentation in relevant systems • Communicate with members, patients, clients, and management by telephone and in writing • Coordinate and schedule member/patient appointments • Facilitate pharmacy and prescription needs with clinicians • Ensure quality and timely outgoing reports and communications • Comply with PIPEDA rules and regulations

🎯 Requirements

• Minimum of 2 years college preferred • 3–5 years’ experience working in a customer-oriented environment, preferably in healthcare or pharmaceutical industries • Experience in a call centre or support team • Proficient using PC technology software programs such as Microsoft Word, Outlook, and Excel • Bi-lingual English and French is a requirement • Full flexibility Monday to Sunday, including day, evening, night, and weekend shifts • Exceptional empathy and member/patient engagement • Ability to navigate multiple internal systems and web-based applications • Ability to adapt to new processes and thrive in a fast-paced environment • Superior problem-solving and organizational capabilities • Clear and concise written communication skills • Outstanding telephonic communication abilities • Proven record of exceeding customer expectations and resolving issues • Ability to manage multiple competing priorities • Ability to work independently and collaboratively • Ability to propose and implement process changes

🏖️ Benefits

• Accessible care within rural regions and provincial health systems, at no cost to patients • Collaborative, supportive network • Learning and growth opportunities • Growth and innovation opportunities • Inclusive, accessible work environment • Accommodation for any stage of the recruitment/interview process • Equal employment opportunity