Product Management Lead, Communication Platform

🕒 August 11

🇺🇸 United States – Remote

💵 $180k - $220k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Own the member communications orchestration product strategy and roadmap across service, clinical, and engagement use cases • Lead build-vs-buy and vendor strategy for orchestration/CDP platforms • Shape proof-of-concept scope and partner with procurement, marketing, data, and engineering on platform decisions • Advance migration from distributed communications infrastructure toward a scalable orchestration model • Own communication preferences and consent experience, including data integrations, campaign remapping, and end-to-end testing • Enable personalized nudges, journey-based messaging, suppression logic, segmentation, and next-best-action capabilities • Translate architecture involving Snowflake, CDP, content management, orchestration logic, APIs, and downstream delivery systems into product direction • Define success metrics for delivery performance, engagement, booking conversion, repeat visits, suppression accuracy, preference adoption, and operational efficiency • Align stakeholders across marketing, data, engineering, clinical services, operations, legal/privacy, design, and executive leadership • Ensure communications are timely, relevant, clinically appropriate, consent-aware, and supportive of member trust

🎯 Requirements

• 10+ years of product management experience • Significant experience in consumer-facing, platform, engagement, lifecycle, growth, CRM, or marketing-technology domains • Demonstrated ability to connect product roadmap decisions to business outcomes • Hands-on experience with communications, lifecycle, CRM, marketing automation, journey orchestration, or customer engagement platforms such as Braze, Iterable, Salesforce Marketing Cloud, Adobe Journey Optimizer, Customer.io, or similar systems • Strong technical fluency with architecture tradeoffs, APIs, event triggers, data pipelines, segmentation, consent/preference logic, and implementation complexity • Experience leading build-vs-buy decisions, vendor evaluations, POCs, platform migrations, or large cross-functional capability investments • Strong product judgment in ambiguous environments • Experience working across marketing, product, data, engineering, operations, legal/privacy, and executive stakeholders in a matrixed organization • Strong analytical orientation and experience defining measurement frameworks and interpreting funnel or engagement data • Exceptional written and verbal communication • Proven ability to influence without formal authority and drive alignment across teams • Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

🏖️ Benefits

• Performance bonus • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Benefits program for employees and their families • Career growth and development opportunities • Inclusive workplace culture