
10,000+ employees
Founded 1978
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
🕒 September 17
🏈 Alabama, Arizona, +32 more states – Remote
💵 $17 / hour
⏰ Full Time
🟢 Junior
🤑 Sales
🚫👨🎓 No degree required
👻 Ghost score 1%
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10,000+ employees
Founded 1978
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
• Handle inbound and outbound customer interactions professionally • Build rapport and identify customer needs through effective discovery techniques • Present and promote products, services, and membership benefits • Tailor recommendations to each customer's situation • Identify retention opportunities and educate members on benefits, services, plans, coverage options, features, and value-added services • Apply consultative retention strategies to preserve memberships and strengthen customer loyalty • Resolve and de-escalate customer issues • Escalate interactions when necessary • Track call-related information for auditing and reporting • Participate in coaching sessions, sales training, team meetings, potential client calls, and continuous improvement initiatives • Meet or exceed sales, conversion, revenue, and customer satisfaction targets • Identify upselling and cross-selling opportunities • Process sales transactions, service enrollments, and payment arrangements accurately • Address questions, objections, and concerns with clear and persuasive offers and rebuttals • Upsell on every call
• High School Diploma or equivalent • Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment • Proven ability to meet or exceed sales, conversion, or performance goals • Must be 18 years of age or older • Ability to type at least 25 words per minute • Strong communication, persuasion, negotiation, and relationship-building skills • Excellent active listening skills with the ability to uncover customer needs and recommend appropriate solutions • Proven ability to influence customer decisions and retain business through relationship-building and problem-solving techniques • Comfortable navigating multiple software applications, systems, and sales tools simultaneously • Comfortable with desktop computer systems and general knowledge of Windows-based systems • Dedicated workspace near the router for a hardwired Ethernet connection • Minimum internet speed of 25 Mbps download/10 Mbps upload, with ISP under 50ms • Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN • Proof of internet speed required • Customer service and sales experience preferred • College degree preferred but not required • Ability to collaborate with team members, supervisors, and support departments • Strong organizational, problem-solving, analytical, critical-thinking, and emotional-intelligence skills • Ability to prioritize tasks and work under pressure • Ability to work within a structured schedule with a variety of shifts
• Medical, vision, and dental health benefits • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs • Competitive 401(k) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Coaching sessions and sales training • Inclusive and diverse workplace culture
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