Customer Service Representative

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Provide first-level customer service solutions regarding client products • Build and maintain positive customer relations by offering personalized solutions • Strive to exceed expectations • Coordinate with various company functions to handle requests appropriately • Schedule service calls and follow up with customers/clients • Troubleshoot and resolve technical issues using established diagnostic tools and procedures • Accurately input data using prescribed applications • Handle calls using active listening, empathy, and reassurance • Collaborate with the team to achieve high-quality service standards • Take ownership of the customer experience and deliver comprehensive resolutions • Tailor communication style to different audiences and read verbal and non-verbal cues • Adhere to client policies, procedures, and industry regulations • Answer inbound and outbound customer queries • Adapt problem-solving approaches without compromising outcomes

🎯 Requirements

• Minimum 6 months of experience in customer-facing environments (phone, chat, in person, etc.) • Minimum high school degree • Degree or certification in technology is a plus • Working knowledge of Microsoft Office applications including Outlook, Word, and Excel preferred • Must be at least 18 years old • Excellent English communication and comprehension skills, written and verbal • Ability to type 35 wpm • Must successfully pass the language/grammar screening • Excellent home internet connection, hardwired • Strong work ethic and dependable track record • Comfortable performing routine tasks at varying pace • Availability for at least one weekend day is mandatory • Able to work 8-hour shifts, 5 days per week • Must be available for morning, afternoon, or night shifts

🏖️ Benefits

• Competitive compensation package, including an additional premium for bilingual skills • Medical and dental benefits • Employee Assistance Program • Paid training • Employee referral program – earn $500 for every referral hired • Exclusive perks and discounts with Canada’s leading employee perks program • Internal career advancement opportunities • Established career path supported by self-assessments, virtual training, and guided curriculum • Full development plan and opportunity to grow in the organization • Continuous learning through progressive training specific to tenure and skills • Competitive salary with incentive programs • Positive and supportive environment • Employee Family Assistance Programs • 2 weeks' vacation