Product Support Specialist

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Multiview Financial Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1990

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Multiview Financial Software is a provider of cloud-based ERP software focused on financial management for organizations such as hospitals, nonprofits, education, and utilities. Their Multiview ERP platform offers integrated modules — general ledger, budgeting & forecasting, accounts payable and receivable, fixed assets, reporting and dashboards, materials management, barcoding, and automated workflows — designed to streamline month-end close, improve reporting accuracy, and simplify asset and inventory lifecycles. Delivered as a fully-managed cloud application, Multiview targets finance leaders and accounting teams to give clarity, control, and efficiency in financial operations.

📋 Description

• Provide outstanding client service throughout the support process • Identify, investigate, and troubleshoot incoming inquiries to provide appropriate solutions and alternatives • Document support incidents and escalate them as necessary • Manage and update the help desk ticketing system with support incidents, conversations, and client correspondence • Manage multiple support channels, including telephone and e-mail • Support the rollout of new product releases to existing clients • Develop documents, videos, and how-to guides for Client Portal content • Participate in continuous improvement of support processes and team initiatives • Demonstrate Multiview’s core values and advance the reputation of the company and its clients • Collaborate with the Manager and Senior Manager, Client Support, the Client Support Team, clients, and other departments

🎯 Requirements

• A degree, diploma, certification, or equivalent relevant experience in business, accounting, or a related field • 1–2 years of experience in customer support or an accounting role • Demonstrated client escalation, conflict resolution, and negotiation skills • Excellence presenting to executive-level audiences, both written and verbal • Excellent client service, interpersonal, and relationship-building skills • Strong multitasking, organizational, time management, and problem-solving skills • Ability to work effectively within a team environment • Self-sufficient, resourceful, and able to work with minimal supervision • High degree of professionalism • Innovative thinker with a growth mindset • Intermediate or Advanced Microsoft Office proficiency • Willingness to be coached and mentored • Experience demonstrating Multiview’s core values • Ability to travel minimally within Canada and the US • Prior ERP or Multiview Financial Software experience preferred • Knowledge of accounting and financial management practices preferred • Prior SaaS/software industry experience preferred

🏖️ Benefits

• 4 weeks vacation to start • Additional paid time off to supplement work-life balance • Wellness and mental health days • Company-paid competitive benefits including Extended Health, Dental, Vision and more • Continuous growth opportunities • Leadership development • Competitive compensation