Technical Client Engagement Director

🕒 May 28

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Partner with Practice area leaders and business development leaders to continue to become a long-term trusted advisor within the TELUS ecosystem • Responsible for partnering with other TELUS Digital leadership to determine strategic priorities that enable customers to transform their business. • Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts • Initiates, influences, and drives organizational changes and business transformation. • Bring industry best practices from other clients across engineering, emerging technologies, and user experience • Leads and sets account strategy • Accountable for proposal development and articulating staffing needs across accounts serviced • Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead. • Develop and manage strong, lasting relationships with TELUS • Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes. • Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs • Serve as an advisor to key client stakeholders and industry leaders • Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities • Proactively identifies changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency • Provide cross-functional people management to consultants and/or client managers, and career coaching/guidance • Provides real-time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel • Builds high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose.

🎯 Requirements

• 5+ years shaping strategy and leading high‑performing teams in a top‑tier management consultancy, owning a client relationship • End‑to‑end digital‑transformation expertise from technology advisory and complex program delivery to productization and go‑to‑market execution earned on multi‑year engagements with Fortune‑500 clients or leading health‑tech innovators. • Deep knowledge of enterprise software engineering and enterprise platforms with comfortable discussing modern architectures, cloud‑native services, and scalability patterns with technical leaders. • Board‑room presence and C‑suite trust with a track record of advising executives, navigating enterprise governance, and translating vision into measurable KPIs and investment cases. • Proven operator with hands‑on experience deploying agile and scaled‑agile methods, managing global talent pools, and hitting margin targets in fast‑moving environments. • Customer‑experience authority with deep fluency in service‑design thinking, omnichannel journeys, and data‑driven personalization techniques that boost NPS and lifetime value. • Change‑and risk‑management savvy, comfortable steering large‑scale organizational change while safeguarding quality, compliance, and patient privacy. • Clear, influential communicator able to simplify complexity, rally cross‑functional teams, and inspire confidence at every level. • Bachelor’s degree required; MBA, Masters in Computer Science (MSC or MSCS) or equivalent graduate degree strongly preferred.

🏖️ Benefits

• Offers Equity • Offers Bonus • 25% Performance Bonus