Manager, Small Business Product Intensity, Cross-sell Team

🕒 5 days ago

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

💰 $500M Post-IPO Debt on 2023-03

Telecommunications • Healthcare Insurance • Security

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Designing and executing strategic programs that drive product intensity and multi-product customer retention within our SMB customer base • Leading a team of marketers who analyze customer data, design targeted cross-sell strategies and campaigns, and drive continuous improvement across our portfolio • Transforming customer insights into differentiated interventions that increase ARPU, enhance customer lifetime value, and reduce churn • Building and maintaining a high-performing team culture rooted in data-driven insights, curiosity, and collaboration • Collaborating with cross-functional partners across pricing, planning, business intelligence, data science, loyalty & retention and sales teams • Developing integrated strategies that balance customer value with business profitability • Shaping and adjusting customer value propositions in response to market dynamics while maintaining alignment with long-term portfolio objectives • Identifying customer pain points and driving continuous improvements to the customer experience • Garnering buy-in from all levels of the organization through strong storytelling, presentation, and negotiation skills

🎯 Requirements

• 5-7 years in strategic marketing, product management, operations, or program management • Experience executing key strategic initiatives, launching campaigns, or managing pricing/product decisions • Familiarity with analytics tools and customer insights • Experience with segmentation modeling, customer journey mapping, or analytics platforms that inform strategic decisions • B2B, SMB, or subscription-based business experience

🏖️ Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures • minimum 3 weeks of vacation • flexible benefits plan to meet the needs of you and your family • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements • Generous company matched pension and share purchase programs • Opportunity to give back to communities in which we work, live and serve • Career growth and learning & development opportunities to develop your skills