Operations Specialist

🔥 8 minutes ago

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Own the incident management flow for assigned tickets, ensuring compliance with defined SLAs and achieving high satisfaction via client feedback and surveys • Act as the bridge between client inquiries and key internal team members (Sales, Client Success, Product, and Development) • Proactively monitor data for risks to prevent escalations • Maintain open availability via CRM tools while ensuring all official incidents are documented and escalated through the appropriate tools and channels • Collaborate with technical and non-technical stakeholders to explain and enforce data file submission requirements • Represent operations on cross-functional project teams, contributing early requirements and identifying operational risks • Support the development and implementation of scalable operational processes and workflows • Create and maintain comprehensive operational documentation, including SOPs, workflows, and data governance policies • Execute advanced data quality reconciliations, structural validations, and balance checks across incoming automated datasets • Monitor, triage, and route critical automated system alerts in real time

🎯 Requirements

• At least 3 years of experience working directly with clients focused on customer satisfaction • Advanced knowledge of how structured data ingests, validates, and flows through automated master platforms into downstream consumer databases • Complete comprehension of technical dataset structures, formatting parameters (Excel, CSV, TXT), and relational variances across retailer, distributor, and manufacturer landscapes • Deep understanding of workflow design, gap analysis frameworks, and standard operating procedure (SOP) design logic • Foundational principles of early risk identification, impact assessment, and mitigation mapping within cross-functional project environments • Fluent English communication (French is a plus) • Availability to work Mountain Time Zone - able to work flexible hours • SQL query experience is a plus • Agribusiness experience is a plus

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities