System Quality Analyst I

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $40k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Investigate and resolve system issues reported by internal teams and clients • Reproduce issues, resolve training-related questions, route issues to the appropriate team, and escalate confirmed defects to IT development • Test and sign off on system releases • Perform UAT and regression testing on front-end functionality for maintenance releases and hotfixes • Serve as a systems subject matter expert • Support projects and improvements, document system knowledge and processes, and answer system questions • Work with Business Analysts on requirements and support client escalations for online service-booking issues • Collaborate with IT development on defects • Manage individually assigned tickets from a shared Zendesk queue, following the documented triage-through-resolution process • Participate in evening production deployments approximately every three to four weeks and complete post-go-live testing

🎯 Requirements

• Strong analytical and problem-solving skills • Ability to investigate issues across multiple interconnected systems • Ability to reproduce user-reported issues and distinguish training questions from true system defects • Ability to work effectively within a team and independently on assigned tickets • Clear written and verbal communication • Experience with software testing, such as UAT, regression testing, or test case creation • Experience with business applications or CRM platforms, such as Dynamics 365, or ticketing systems, such as Zendesk or Jira • Ability to learn complex system logic and apply it to troubleshooting • Post-secondary diploma or degree, or equivalent experience • Flexibility to support evening deployments about every three to four weeks • Bilingual English and French is an asset • Hands-on experience with Power Platform, including Power Automate and model-driven apps, is a nice-to-have • Familiarity with Dataverse, Customer Insights & Journeys, or Field Service is a nice-to-have • Personnel Security Screening may be required for applicable data center or client-service technology functions

🏖️ Benefits

• Flexible scheduling for evening deployments, including shift adjustments or time banking • Training on in-house systems • Opportunities for growth into Business Analyst or System Analyst II roles • Inclusive culture and accommodation during the recruitment process, as required • Potentially flexible work arrangement through 100% remote work anywhere in Canada

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