Customer Service Representative

🕒 2 days ago

🇺🇸 United States – Remote

💵 $14 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tenet Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

👥 B2C

💰 $2G Post IPO debt on 2022-07

Healthcare • B2C

Tenet Healthcare is a for-profit healthcare services company that owns and/or operates hospitals and hospital programs through subsidiaries and affiliates across the United States. The company's website and materials describe acute-care hospitals, emergency centers, specialty services (including cancer centers and advanced cardiac imaging), medical office buildings, physician careers and community health networks; Tenet emphasizes compliance, community service, and clinical innovation.

📋 Description

• Support the Customer Service Call Center for physician billing across multiple clients • Handle a large call volume while ensuring quality customer service and patient satisfaction • Follow up on issues not resolved during conversations with patients or guarantors • Answer patient calls within call center metric guidelines • Assist patients with sensitive and confidential billing inquiries • Collect outstanding patient balances while meeting client obligations • Handle multiple tasks and set appropriate priorities with client information • Maintain HIPAA compliance • Follow the work schedule and call center phone procedures • Maintain professionalism and confidentiality

🎯 Requirements

• High School degree or equivalent required • At least 1 year experience in a medical customer service role preferred • Previous experience in a call center environment preferred • Proficiency in Microsoft Outlook, Excel and Word required • Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus • Ability to handle sensitive and confidential patient billing issues • Ability to follow HIPAA compliance guidelines • Ability to adhere to work schedule and call center phone procedures • Ability to work in a sitting position, use a computer, and answer the telephone • Ability to travel • Candidates must obtain and provide confirmation of all required vaccinations and screenings prior to employment, as applicable and permitted by law

🏖️ Benefits

• Position may be eligible for a signing bonus for qualified new hires, subject to employment status • Conifer observed holidays receive time and a half • Medical, dental, vision, disability, and life insurance • Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked • 401k with up to 6% employer match • 10 paid holidays per year • Health savings accounts, healthcare & dependent flexible spending accounts • Employee Assistance program • Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act