Senior Manager – Revenue Operations

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3 days ago

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Teramind

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Cybersecurity • SaaS • Productivity

Teramind is a workforce intelligence and security software company that provides cloud and self-hosted solutions for employee monitoring, insider threat detection, data loss prevention (DLP), and compliance monitoring. Its AI-powered platform aggregates behavior telemetry, session recordings, alerts, and predictive analytics to help organizations mitigate insider risk, enforce regulatory compliance, and optimize employee productivity across hybrid workforces. Teramind offers integrations, managed services, and configurable deployment options for industries such as healthcare, financial services, and call centers.

51 - 200 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

📋 Description

• Own the management of our revenue technology stack including HubSpot, Churnzero, Intercom, and sales tools (Clay, Attention, LinkedIn Sales Navigator, Apollo, etc.) • Execute system integrations and data flow optimization between platforms • Evaluate, select, and implement new technologies to enhance revenue team productivity • Ensure data integrity, security, and compliance across all revenue systems • Optimize existing end-to-end revenue processes from marketing qualified lead to customer expansion using automated workflows and collaborating with Sales, Marketing, and Customer Success teams. • Create scalable processes that support rapid team growth and international expansion • Develop process documentation, training materials, and change management protocols • Drive the implementation and optimization of AI solutions across revenue functions • Execute initiatives to leverage AI for predictive analytics, customer scoring, and process automation • Support data preparation and model training for AI implementations • Stay current on revenue operations trends and emerging technologies • Own end-to-end operations for webinars and digital events including strategy, setup, execution, and analytics • Manage organic and paid social media presence across LinkedIn, Facebook, X, and Reddit including scheduling, campaign measurement, and performance tracking • Design and execute comprehensive customer survey and feedback programs including NPS, CSAT, product feedback, and event follow-up surveys • Analyze survey results and customer feedback to identify emerging themes and deliver actionable recommendations to product and customer-facing teams • Build and maintain dashboards tracking campaign performance, webinar engagement, social media metrics, and customer feedback programs • Document standard operating procedures for campaigns, webinars, surveys, customer marketing programs, and social media management • Own revenue forecasting accuracy and pipeline reporting across all segments (SMB, Mid-Market, Enterprise) • Design and maintain executive dashboards tracking key revenue metrics, conversion rates, and customer health • Conduct deep-dive analyses to identify growth opportunities, bottlenecks, and optimization areas

🎯 Requirements

• 7+ years of progressive experience in Revenue Operations, Sales Operations, or related strategic operations roles • Proven track record in B2B SaaS companies with complex sales cycles and post-sale growth • Experience scaling operations through high-growth phases (50-200%+ annual growth) • Experience working collaboratively across multiple departments • Expert-level proficiency in HubSpot (certifications preferred) • Strong experience with customer success platforms (Churnzero preferred) • Hands-on experience with support and communication tools (Intercom, Zendesk, etc.) • Advanced skills in data analysis and visualization tools (Looker, Tableau, or similar BI platforms) with the ability to translate data into strategic insights and actionable recommendations • Proficiency in automation and workflow tools, familiarity with AI/ML applications • Project management expertise with ability to lead complex, multi-department initiatives • Excellent communication skills with ability to present findings and recommendations to senior stakeholders • Strong change management and process improvement capabilities • Ability to work effectively in fast-paced, ambiguous environments • Bonus: Basic programming knowledge (Python, SQL) for data analysis and integration projects

🏖️ Benefits

• Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. • Competitive salary • High-quality health benefits • 401(k) with employer match • Career growth opportunities • Unlimited paid time off • Company-issued laptop (choice of Mac or PC) • Professional development budget