Field Services Administrator

7 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

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Terex Corporation

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Aerospace • Transport • Manufacturing

Terex Corporation is a globally diversified company focusing on providing innovative products and solutions across various industries to enable businesses to achieve their goals profitably and sustainably. They are known for their strong values, operating discipline, and commitment to delivering best-in-class financial performance for shareholders. Terex manufactures a portfolio of brands that serve the Aggregates, Environmental, Concrete, Handling, and Lifting industries. Their offerings include refuse collection vehicles, compaction and recycling equipment, waste hauler software, and lifting products. Terex is committed to environmental sustainability and providing equipment and solutions that ensure safe and productive work environments.

5001 - 10000 employees

Founded 1933

🚀 Aerospace

🚗 Transport

💰 Post-IPO Debt on 2021-03

📋 Description

• Receives incoming calls, transfers to appropriate extension and provides requested information • Create service tickets for multiple ESG Operating Companies; Heil, 3rd Eye and Marathon • Manage incoming service ticket request, scrubbing ticket data and ensuring ticket hygiene for proper service request fulfillment • Creating field service estimates based on service ticket request, following Technical Service standard job estimates practices • Contacting customers for purchase order request to full-fill service dates • Develops and maintains basic administrator knowledge of phone system and makes changes as required • Maintains mailboxes and extensions as needed • Arrange travel for tech services team members • Managing the office supply inventory and placing orders for items per the schedule • Attendance at work, including presence at work during regular working hours, or other schedule as assigned by the department manager, is essential • Acceptance of overtime assignments may be required in order to meet goals and objectives • Performs other related duties as required and assigned

🎯 Requirements

• High school degree required • A Bachelor’s degree is preferred • 3 to 5 years’ experience required • Prior knowledge of the database, quote system and ticket system that the Technician teams use required • Prior experience providing estimates for service required • Excellent oral and written communications skills • Ability to handle multiple incoming calls in a calm, courteous and efficient manner • Basic business and clerical skills needed • Proficient computer skills in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) at the intermediate to expert level required • Ability to maintain complete confidentiality regarding incoming calls and other information received during the course of employment • Experience in a rapidly growing and changing environment is important • Strong interpersonal skills with the ability to establish and maintain effective working relationships with individuals at all levels within the organization • Strong organizational skills with great attention to detail • Ability to quickly adapt in a fast-paced high-energy environment • Ability to multi-task

🏖️ Benefits

• paid vacation • 401(k) • medical • dental • vision • advancement opportunities