IT Help Desk Specialist

🕒 September 29

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Terrestris LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏛️ Government

🎯 Recruiter

Government • Recruitment

Terrestris LLC is a company founded by a Marine Corps Veteran, dedicated to enhancing human potential and delivering better mission outcomes through improved human performance and technology. Rooted in the USMC values of Honor, Courage, and Commitment, Terrestris aims to provide extraordinary value by improving government efficiency and effectiveness. Specializing in human capital management, Terrestris boasts expertise in talent acquisition, development, and management, leveraging technology to enhance these processes.

📋 Description

• Provide remote support to other US staff and CI customers • Support over 4,000 customers at over 250 posts of duty nationwide and several international offices • Respond to customers via telephone and other services • Educate customers about self-service options • Process tickets from various ticket queues • Address emails promptly by responding or processing requests • Resolve customer problems through ticket queues or escalate them to service providers • Manage user accounts, including adding, removing, and maintaining access to resources • Install systems in customer organizations • Install primary and peripheral computer software and hardware • Troubleshoot and resolve desktop, laptop, application, software, hardware, and operating-system issues • Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications • Test and debug programs according to detailed requirements and submit results • Test software deployments and submit survey results

🎯 Requirements

• Must be a US citizen • 1+ year of IT help desk support • High school diploma or equivalent • Proficiency in laptop and desktop computers, operating systems, and hardware technologies • Strong customer service skills, both oral and written • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices • Ability to follow knowledge articles and articulate instructions in chat, phone, email, and support-session documentation • Ability to assist multiple customers at a time when possible • Ability to open and monitor trouble tickets and add pertinent information into ServiceNow or another required ticket documentation system, including steps leading to resolution or escalation • Customer service experience in a call center or equivalent • Ability to work remotely from home • Applicants must be authorized to work in the U.S.

🏖️ Benefits

• Health benefits • Life benefits • Disability benefits • Financial benefits • Retirement benefits • Paid leave • Professional development • Tuition assistance • Work-life programs • Award programs recognizing exceptional performance and superior demonstration of service standards