Help Desk Specialist

Job not on LinkedIn

🕒 September 24

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Itility

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

💼 Consulting

🏢 Enterprise

🤖 Artificial Intelligence

Consulting • Enterprise • Artificial Intelligence

Itility is a Netherlands-headquartered technology consulting and engineering firm that helps industrial customers (notably agrifood, energy, and manufacturing) bridge Big Tech to measurable business value. Its services include business transformation, (Gen) AI and AI engineering, software and data platform development, cloud/IT foundation and managed services, and security. Itility positions itself as a hands-on tech partner and consulting-engineer team delivering cloud infrastructure, data-driven efficiency and sustainability improvements for enterprise customers.

📋 Description

• Provide troubleshooting support to a user community employing computer systems and networks • Diagnose problems and provide applicable remedies • May serve as a team leader in operations • Troubleshoot and resolve complex technical issues related to networks and systems using the ITIL v4 framework • Use IT service management tools such as JIRA or ServiceNow for issue tracking and resolution • Ensure accurate documentation and timely resolution of technical issues • Execute data analysis, manual data updates, and other administrative tasks • Create and maintain Standard Operating Procedures (SOPs) • Provide training to personnel and customers in the field • Serve as the primary communication focal point regarding system health and status • Issue notifications concerning system maintenance, unplanned and emergency downtime, ad hoc system changes, and other events affecting the user community • Support the Defense Logistics Agency program

🎯 Requirements

• Must possess an active Secret Clearance • Experienced in computer hardware and software systems • Minimum (2) years of experience providing tier II support within a DoW/DoD environment • Understanding of how programs use computer hardware • Shift supervisor or lead experience • Active relevant certification (A+, Net+, CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) • Bachelor’s Degree in related field • Ability to sit or stand for extended periods and perform computer-based work using standard office equipment • Requires frequent verbal communication, active listening, and visual acuity • Must follow site-specific safety, security, and dress standards

🏖️ Benefits

• Equal employment opportunity and non-discriminatory, harassment-free, fair, ethical, and inclusive work environment