Principal Renewal Account Manager

🕒 July 14

🇺🇸 United States – Remote

💵 $90k - $105k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Access Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.

📋 Description

• Lead strategic renewal conversations for high-value customer accounts • Work directly with senior stakeholders to agree commercial terms and close contracts • Build practical business cases focused on revenue, cost, and risk outcomes • Shape negotiation strategies around pricing, contract terms, and contract structure • Protect customer value while strengthening relationships • Act as an escalation point for the wider team • Coach colleagues and Senior Renewal Account Managers • Serve as deputy to the Head of Digital CS & Retention • Own development of team playbooks and processes • Improve how renewals are managed across the business

🎯 Requirements

• 8+ years of demonstrated success in renewals, account management, or commercial customer success • Strong track record negotiating and closing complex contracts • Exceptional negotiation and objection handling skills • Experience conducting value-based contract conversations at the CXO level, including CFOs and CROs • Experience carrying deals in the $500K–$2M+ ARR range with multiple decision-makers • Experience using Salesforce to manage pipelines, track renewals, and support accurate forecasting • Ability to lead high-value, complex commercial conversations • Ability to work effectively with executive-level stakeholders • Interest in improving processes and creating simple, repeatable ways of working

🏖️ Benefits

• 22 days paid time off • 11 company paid holidays • Medical insurance • Dental insurance • Vision insurance • 5% 401(k) company match • Range of other benefits to choose from • Blended approach to office working • Development and career progression opportunities