Account Manager

Job not on LinkedIn

🕒 June 27

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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The Health Alliance

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Health Alliance is a national healthcare services network that provides integrated primary care and employer-sponsored healthcare solutions. It operates advanced primary care and on-site clinics, delivers value-based care models, and partners with pathology groups, clinical laboratories, PBMs, pharmacies, clinical research organizations, and blood/plasma companies. With a large, growing team and nationwide reach, the organization focuses on coordinated care delivery and partnerships to serve employers and health systems.

📋 Description

• Manage employer accounts and associated members’ enrollment or participation in products and services • Comfortable on the phone and email providing cold outreach • Attend and participate in regular reviews with customers • Communicate with program partners to strategize process improvements • Organize and maintain up-to-date patient administrative tasks associated with Pop Health and program databases • Compile quarterly reports for accounts and work with customers on specific reporting requests • Follow up with patients to ensure completion of program processes • Exhibit problem-solving skills to manage questions and requests proactively • Learn quickly and demonstrate task maturity, completing required tasks independently

🎯 Requirements

• Strong understanding of customer service • Communication skills • Collaboration with clinical team members (nurses, medical assistants, medical providers) • Thrive in a fast-paced environment • Proficient in Microsoft Office Suite including Excel