Employee Benefits Operations Coordinator

🕒 August 25

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Process employee benefit enrollment and termination updates • Update employee information in the company's benefits management system • Enter and maintain employee data accurately and consistently • Access insurance carrier websites and update employee information • Review changes to employee coverage and benefit information • Calculate or verify premium changes when employee information changes • Compare previous and updated premium amounts to identify discrepancies • Maintain accurate records of employee additions, removals, and changes • Perform daily clerical and administrative benefits-related tasks • Review information carefully before submitting changes • Follow established procedures for processing employee benefits • Communicate with the internal team through designated communication channels when clarification or assistance is needed • Learn and utilize company-specific systems, including SmartAgents and carrier platforms • Potentially transition into Tier 1 customer service responsibilities as the role develops • Maintain productivity, accuracy, and responsiveness while working remotely • Perform other related duties as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Confident, professional, and comfortable communicating with clients by phone and through non-verbal communication • Excellent organizational and administrative skills with strong attention to detail • Previous clerical, administrative, data-entry, benefits, or back-office experience is preferred • Customer service experience is a plus, particularly for potential future Tier 1 responsibilities • Previous insurance or employee benefits experience is a plus but not required • Demonstrated employment stability and a consistent work history • Tech-savvy and comfortable working with numbers, data, and premium calculations • Ability to identify discrepancies and investigate changes rather than simply entering information • Comfortable working with web-based systems and spreadsheets • Reliable, punctual, and responsive, with the ability to follow procedures and accurately process information • Strong organizational and multitasking skills • Strong follow-up skills and ability to manage multiple priorities in a fast-paced environment • Self-motivated with the ability to work independently and follow established processes • Quick learner able to adapt to new systems and workflows • Proficiency with Microsoft Office (Word, Excel, Outlook) and standard business tools • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet • Professional home workstation capable of supporting uninterrupted remote work

🏖️ Benefits

• 100% remote work • Full-time position with 40 hours weekly • Great work environment with potential for growth • Long-term opportunity • Potential for transition into Tier 1 customer service responsibilities as the role develops