Senior Manager, Enterprise Research & Analytics

🕒 August 5

🏢🏡 New York City – Hybrid

💵 $118k - $135k / hour

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Leading Hotels of the World

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1928

✈️ Travel

📣 Marketing

🏨 Hospitality

Travel • Marketing • Hospitality

The Leading Hotels of the World is a membership and marketing organization representing an independent collection of luxury hotels worldwide, offering consumers a curated booking platform, loyalty program (Leaders Club), and promotional content highlighting unique, high-end properties and experiences. It operates an online consumer-facing site for searching and reserving rooms, provides marketing and distribution services to member hotels, and promotes wellness, immersive experiences, and exclusive offers to affluent travelers.

📋 Description

• Lead and prioritize the enterprise research agenda across Corporate Strategy, Commercial, Membership, Marketing, and Product • Develop and maintain research frameworks, customer measurement systems, scalable insight products, research standards, methodologies, and governance practices • Serve as the organization's subject matter expert in customer analytics • Lead and manage Voice of Customer programs across B2C and B2B audiences • Integrate survey, behavioral, transactional, operational, and market data to understand customers and commercial performance • Develop and manage closed-loop feedback processes that drive prioritized actions and measurable improvements • Lead end-to-end custom research and analytics initiatives, including study design, analytical approach, vendor management, analysis, and delivery of insights • Apply qualitative, quantitative, and mixed-method research approaches • Conduct predictive modeling, regression analysis, clustering, driver analysis, forecasting, causal analysis, A/B testing, quasi-experimental analysis, and pilot-program evaluation • Evaluate and apply AI and machine learning techniques • Partner with senior stakeholders to frame business problems, define hypotheses, and support strategic initiatives • Translate complex customer, market, and performance data into actionable insights and business recommendations • Partner with Business Intelligence, Data, and IT teams to connect customer insights with performance data and integrate customer data sources • Lead and develop the Customer Research Analyst through coaching, mentorship, and ongoing development • Provide guidance on research methodologies and support collaboration and professional development

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 7+ years of experience in customer insights, market research, analytics, or a related field • Experience leading enterprise research programs across multiple business functions • Experience leading end-to-end research and analytics initiatives, including study design, vendor management, analysis, and delivery of actionable insights • Experience integrating qualitative research, survey data, customer behavior, and commercial performance data • Advanced knowledge of qualitative, quantitative, and mixed-method research methodologies • Knowledge of survey design, segmentation, conjoint analysis, statistical testing, and experimental design • Strong analytical and statistical capabilities • Experience with predictive modeling, regression analysis, clustering, driver analysis, forecasting, causal analysis, and experimentation • Proficiency in Python and/or R • Strong SQL skills and experience analyzing large transactional, behavioral, CRM, and operational datasets • Experience with Qualtrics or a comparable enterprise research platform • Proficiency with Tableau, Power BI, Excel, and PowerPoint • Experience applying AI and machine learning techniques • Excellent analytical, communication, and stakeholder management skills • Ability to translate complex data into clear, actionable business recommendations

🏖️ Benefits

• 22 days of Paid Time Off (PTO) • 11 paid holidays, including birthdays as a floating holiday • Medical coverage available within the first month • Health Savings Account (HSA) with Company contribution • 401(k) company match up to 4% of salary • Up to $500 for home office setup credit • Up to $500 travel credit • Unlimited access to financial advisors • Collaborative and inclusive work environment • Target Annual Incentive bonus: 10%