HR Shared Services Supervisor

🕒 July 30

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $76.8k - $97.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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The TJX Companies, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🛒 Retail

👗 Fashion

🛍️ eCommerce

Retail • Fashion • eCommerce

The TJX Companies, Inc. is the leading off-price apparel and home fashions retailer in the U. S. and worldwide. TJX operates several well-known store brands—T. J. Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and T. K. Maxx—and runs multiple branded e-commerce sites. The company operates over 5,000 stores across nine countries and focuses on offering changing, value-driven merchandise, while emphasizing corporate responsibility, inclusion, and associate development.

📋 Description

• Leads the daily operations of an assigned HR Service Center pod, ensuring associates receive timely, accurate, and high-quality support. • Responsible for guiding and developing a team of HR Service Center associates while promoting exceptional customer service and efficient issue resolution. • Processes routine transactions aligned to the pod the associate is anchored to support (e.g. associate inquiries, associate movement, separations, 1-9 verification). • Performs accurate and timely processing of HR transactions in HCM system. • Interacts closely with Payroll and Compensation to ensure proper dataflow and execution. • Addresses and resolve complex issues escalated by HR Shared Services associates. • Assists the Department Manager in supervising and ensuring the accurate delivery and administration of Human Resources policies and procedures. • Oversees Human Resource Administration for store/regions, D.C.'s and Home Office providing technical guidance to associates on issues. • Analyzes and recommends system/department improvements as required. • Utilizes key metrics to evaluate the performance of service center associates to identify the need for special training. • Assigns and delegates work tasks to service center associates according to effectively address customer demand. • Collects and analyzes service metrics to evaluate performance of their respective pod area. Identify trends and determine root causes. Identify opportunities for improvement. • Continuously collaborates with direct pod leader & other managers to understand best-practices and create efficiencies across the team. • Works with the HRIS to design and implement solutions for the resolution of technical problems. • Leads team meetings and gives presentations to HR Shared Services leaders.

🎯 Requirements

• Bachelor’s degree or equivalent experience • Minimum 3+ years of Service Center experience • Mastery of HR process areas/services within the pod supported • Knowledge of legal and regulatory requirements by region, state, and population groups supported • Adept at courteously interacting with customers and ensuring their requirements are met • Strong written and verbal communication and presentation skills • Excellent interpersonal, problem-solving and leadership skills • Ability to stay calm in stressful situations and meet SLAs • Ability to prioritize work based on internal and external deadlines • Ability to remain flexible and pivot based on business needs • Understanding of HR workflows design in TJX systems • Understanding of navigating ServiceNow case and knowledge workflows • Ability to maintain confidentiality and apply privacy requirements • Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

🏖️ Benefits

• Associate discount • 401(k) match • medical/dental/vision • HSA • health care FSA • life insurance • short/long-term disability • paid holidays/vacation /sick/bereavement/parental leave • EAP • incentive programs for management • auto/home insurance discounts • tuition reimbursement • scholarship program • adoption/surrogacy assistance • smoking cessation • child care/cell phone discounts • pet/legal insurance • credit union • referral bonuses