Contact Centre Service Agent

🕒 August 21

🇨🇦 Canada – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Travel Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

✈️ Travel

🏨 Hospitality

👥 B2C

Travel • Hospitality • B2C

The Travel Corporation is a global travel and hospitality group that creates and operates a portfolio of guided-tour, sightseeing, adventure, and tailor-made travel brands and destination management companies. The company emphasizes immersive, sustainable travel experiences (branded “MAKE TRAVEL MATTER®”), operates destination management companies (DMCs), runs the TreadRight Foundation, and has public sustainability commitments including SBTi-validated net-zero targets. The site copy highlights group travel, specialty travel styles, loyalty programs, and a long heritage (“Driven by Service since 1920”).

📋 Description

• Deliver friendly, efficient, and helpful support while exceeding guest expectations • Recommend additional services and products tailored to guests’ needs • Resolve inquiries and issues while maintaining high guest satisfaction • Track guest interactions, preferences, and sales opportunities using CRM tools • Build trust and loyalty with repeat guests and key partners through personalized engagement • Collaborate with the team to achieve goals and continuously improve service quality

🎯 Requirements

• A genuine passion for delivering exceptional service • Skill in upselling while enhancing the overall guest experience • Ability to quickly and effectively resolve guest issues • Strong collaboration skills and commitment to achieving shared goals • Ability to work fully remote in the contact center • Ability to follow a rotating shift schedule including mornings, evenings, weekends, and holidays • Ability to work overtime as needed during peak periods • Ability to obtain TICO Certification within the first 60 days of employment • Ability to start training in October or November 2026 if hired

🏖️ Benefits

• Performance-based incentives • Spot Awards recognition for exceptional service moments and outstanding teamwork • Learning budget • Professional training programs • Career advancement pathways • Paid volunteer days • Participation in sustainability-focused initiatives • TTC covers the cost of the first attempt at TICO Certification