Contact Centre Service Agent

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The Travel Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

✈️ Travel

🏨 Hospitality

👥 B2C

Travel • Hospitality • B2C

The Travel Corporation is a global travel and hospitality group that creates and operates a portfolio of guided-tour, sightseeing, adventure, and tailor-made travel brands and destination management companies. The company emphasizes immersive, sustainable travel experiences (branded “MAKE TRAVEL MATTER®”), operates destination management companies (DMCs), runs the TreadRight Foundation, and has public sustainability commitments including SBTi-validated net-zero targets. The site copy highlights group travel, specialty travel styles, loyalty programs, and a long heritage (“Driven by Service since 1920”).

📋 Description

• Provide friendly, efficient, and helpful support, consistently exceeding guest expectations • Recommend additional services and products tailored to guests’ needs to enhance their experience • Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction • Accurately track guest interactions, preferences, and sales opportunities using CRM tools • Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement • Work closely with the team to achieve goals and continuously improve the quality of service

🎯 Requirements

• Genuine passion for delivering exceptional service • Skill in upselling while enhancing the overall guest experience • Ability to quickly and effectively resolve guest issues • Strong collaboration skills and commitment to achieving shared goals • Ability to work fully remote in our contact center • Ability to follow a rotating shift schedule including mornings, evenings, weekends, and holidays • Ability to work overtime as needed during peak periods • Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment • Ability to start training on October 7, 2026, if hired

🏖️ Benefits

• $19.35/hour plus performance-based incentives • Performance-based incentives based on customer satisfaction, upselling success, and service excellence • Spot Awards Recognition for exceptional service moments and outstanding teamwork • Access to a learning budget • Professional training programs • Career advancement pathways • Paid volunteer days • Participation in sustainability-focused initiatives • TTC will cover the cost of the first attempt at TICO Certification