Contact Centre Service Agent

🕒 August 8

🇨🇦 Canada – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Travel Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

✈️ Travel

🏨 Hospitality

👥 B2C

Travel • Hospitality • B2C

The Travel Corporation is a global travel and hospitality group that creates and operates a portfolio of guided-tour, sightseeing, adventure, and tailor-made travel brands and destination management companies. The company emphasizes immersive, sustainable travel experiences (branded “MAKE TRAVEL MATTER®”), operates destination management companies (DMCs), runs the TreadRight Foundation, and has public sustainability commitments including SBTi-validated net-zero targets. The site copy highlights group travel, specialty travel styles, loyalty programs, and a long heritage (“Driven by Service since 1920”).

📋 Description

• Convert qualified leads into bookings through phone, email, and chat using a consultative sales approach • Manage the Salesforce sales pipeline, including activity logging, follow-ups, and opportunity closure • Drive B2C and B2B revenue by recommending suitable travel experiences • Follow up with leads and re-engage prospects through outbound activity • Deliver exceptional service while meeting conversion, retention, call quality, and guest satisfaction KPIs • Maintain knowledge of product offerings, promotions, and travel trends • Participate in enablement sessions, share best practices, and contribute to collective team goals • Build loyalty and repeat business through personalized service and long-term relationships

🎯 Requirements

• Goal-oriented and comfortable in a target-driven environment • Consultative selling skills, including discovery, active listening, and product guidance • Fluency with Salesforce CRM for lead management, activity tracking, and conversions • Understanding of both B2B and B2C customer and trade-partner support • Relationship-building and rapport skills • Ability to collaborate and contribute to a positive sales culture • Experience working in a highly structured, performance-driven, fully remote environment • Flexibility to support a 7-day contact centre operation through rotating morning, evening, weekend, and occasional holiday shifts • Willingness to support overtime during peak demand periods • Willingness to become TICO Certified within the first 60 days of employment • Ability to start full-time on October 7, 2026, if hired

🏖️ Benefits

• Competitive base compensation of $19.35 CAD/hour • Uncapped performance-based incentives • High performers typically average about $10,000 in additional annual incentive earnings • Learning budget • Professional training programs • Career advancement pathways • Paid volunteer days • Participation in sustainability-focused initiatives • TTC covers the cost of the initial TICO certification attempt