Fundraising Data Operations Associate

🕒 October 2

🇺🇸 United States – Remote

💵 $30 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Trevor Project

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🤲 Charity

Healthcare • Consulting • Charity

The Trevor Project is the leading suicide prevention and crisis intervention nonprofit organization for LGBTQ+ young people, providing counseling support 24/7. They offer a range of services including crisis support, advocacy, research, peer support, and public education to promote the well-being of young LGBTQ+ individuals. The organization conducts research to inform policymakers, supports an international community through TrevorSpace, and educates allies and educators about the needs of LGBTQ+ youth. The Trevor Project engages with the community through partnerships, volunteer opportunities, and fundraising initiatives, aiming to create a supportive environment for LGBTQ+ young people everywhere.

📋 Description

• Manage and execute data syncs and ETL processes between the primary CRM and third-party revenue channels, ensuring data consistency and accuracy • Develop, maintain, and execute reports and data extracts for finance, development, and marketing teams • Support reconciliation, campaign analysis, and list generation • Serve as the main point of contact for data requests from the advancement team and channel leaders • Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems • Handle duplicate merges, regular data updates, and basic system questions • Configure batch data into Salesforce when integration is not possible or disaggregate third-party data flows • Administer and configure donor-facing technology platforms and internal CRM settings in partnership with development and technology teams • Work closely with revenue teams, marketing, and content on systems support • Maintain documentation of data flows, system integrations, reporting processes, and data quality standards • Collaborate effectively with others

🎯 Requirements

• Applicants and staff must be authorized to work for any employer in the United States • The Trevor Project will not sponsor an employment visa or work visa for this role • Proficiency in administration and data management of a major CRM platform (e.g., Salesforce NPSP, Raiser’s Edge, Dynamics) • Working with data querying languages or tools (e.g., SQL, SOQL, or advanced Excel/Google Sheets functions) for data extraction and manipulation • Experience with data integration or ETL tools (e.g., Mulesoft, Zapier, Informatica) to connect disparate systems • Strong verbal and written communication skills in English • Successful planning and problem-solving skills, including multitasking and working well within tight timelines • Attention to detail and accuracy • Commitment to fostering and maintaining an environment of belonging

🏖️ Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs • Mental health resources, with access to virtual care and a variety of in and out of network options for support • 403(b) retirement plan with a 3% employer match, vesting over three years • Generous paid time off and company holidays to rest and recharge • Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources • Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii • Provided technology • Home office setup reimbursement • Monthly internet reimbursement • Union position represented by the Communications Workers of America CWA