Field Service Engineer III – Chromatography/Mass Spectrometry

🔥 11 minutes ago

🇨🇦 Canada – Remote

💵 $76.4k - $114.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography and Mass Spectrometry instrumentation • Perform preventive maintenance and emergency repairs to maximize customer productivity and instrument uptime • Deliver technical support and build trusted customer relationships • Manage service schedules, complete documentation, and close work orders using company systems • Complete product training and maintain technical certifications • Work safely in customer laboratory environments while following company and customer safety requirements • Collaborate with Service organization colleagues to provide technical support and share expertise • Represent Thermo Fisher Scientific professionally in customer interactions • Support customers across Western Canada, including Alberta, British Columbia, and Saskatchewan • Travel daily within the assigned territory and approximately 50% overnight throughout Western Canada • Attend initial and ongoing technical training primarily in the United States

🎯 Requirements

• Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical discipline • 5+ years field service experience supporting analytical instrumentation or equivalent technical experience • Technical expertise across Chromatography and Mass Spectrometry instrumentation • Hands-on service experience supporting at least three listed technologies is strongly preferred • Strong troubleshooting, diagnostic, and problem-solving skills • Excellent customer service, communication, and organizational skills • Ability to work independently while managing multiple priorities in a fast-paced field environment • Professional proficiency in English (spoken and written) required • Commitment to safety in customer laboratory environments • Valid Canadian driver's license with a safe driving record • Ability to lift up to 50 lbs. with assistance and routinely transport service tools and equipment • Frequent travel throughout Canada with regular overnight travel • Eligibility for international travel, including to the United States, and ability to obtain and maintain necessary travel documentation, including a valid passport • Must already be legally authorized to work in Canada; visa sponsorship and international relocation assistance are unavailable

🏖️ Benefits

• Competitive compensation and benefits • Ongoing technical development • Initial and ongoing technical training • Opportunities to grow your career • Meaningful work advancing science and improving lives

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