Field Service Engineer II

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Perform installation, upgrades, updates, repairs and preventative maintenance on laboratory instruments at customer labs • Interact professionally with customers to solve technical problems and ensure equipment performs optimally • Collaborate with internal partners and Field colleagues to resolve customer issues and improve processes • Complete service ticket documentation, escalations, Field Problem Reports and Field Service Reports • Manage spare parts ordering, usage, returns, physical counts and trunk-stock inventory • Maintain technical competency through training, staff meetings and product, market, customer and competitor updates • Explain and offer service contracts and other service products to customers • Perform other related duties as assigned

🎯 Requirements

• Bachelor’s degree in engineering, biology, chemistry or related field, or equivalent work experience and knowledge • Valid driver’s license and passport • Canadian citizen/permanent resident or valid Canadian work permit • Proficient in English • Ability to work independently with minimal oversight • Sound judgment when setting work priorities • Effective collaboration with Field colleagues • Positive adaptation to change and constructive feedback • Willingness to travel in the assigned territory and beyond • Ability to lift at least 40 lbs. without assistance • Ability to work safely with chemicals and hazardous materials • Ability to stand for long periods • Moderately frequent overnight travel • Preferred: 3+ years of relevant experience with related science, engineering and/or customer service • Preferred: master’s-level degree in a related field • Preferred: experience in a clinical, diagnostics or regulated laboratory environment • Preferred: aptitude for learning IT systems and processes • Preferred: residence within approximately 50 km of downtown Vancouver

🏖️ Benefits

• Home office for administrative work • Training and staff meetings to maintain technical competency • Diverse and inclusive workforce • Reasonable accommodation for individuals with disabilities