Call Center Representative, Full-Time

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Sydney Call Centre

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

💼 Consulting

👥 B2C

☁️ SaaS

Consulting • B2C • SaaS

The Sydney Call Centre is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. Specializing in both B2B and B2C call center services, the company offers a range of solutions including lead generation, inbound customer care, and outbound sales. With a focus on utilizing advanced technology and digital platforms, The Sydney Call Centre aims to enhance the customer experience and drive growth for its clients.

📋 Description

• Handle inbound customer inquiries • Troubleshoot basic technical issues • Assist customers with adding or removing products and services • Interact with customers from coast to coast and make outbound calls • Listen to customers, understand their needs, and resolve issues • Use systems and technology for account-management tasks • Identify sales opportunities and apply sales skills to upgrade products and services • Explain and position products and processes to customers • Escalate customer dissatisfaction appropriately to the management team • Ensure first-call resolution through effective problem-solving and call handling • Participate in paid training and perform duties in a sedentary work-from-home/customer service environment

🎯 Requirements

• High school diploma or equivalent • Legally authorized to work in the country where the job is based • Able to comply with applicable minimum age and work-hour laws • Excellent organizational, written, and oral communication skills • Typing speed of 20+ words per minute with accuracy • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Basic understanding of the Windows operating system • Reliable, with regular attendance and punctuality • Ability to evaluate, troubleshoot, and follow up on customer issues • Conflict resolution, problem-solving, and negotiation skills • Customer-service orientation • Ability to multitask, stay focused, and self-manage • Strong team orientation and customer focus • Ability to thrive in a fast-paced, changing, and ambiguous environment • Excellent interpersonal and relationship-building skills • Willingness to submit to a Level II background and/or security investigation with fingerprint • Willingness to submit to drug screening; does not apply in Canada

🏖️ Benefits

• Paid time off and paid holidays • Supplemental health coverage through Blue Cross for full-time employees • Life insurance options • Accident and critical illness insurance • Career growth and internal promotion opportunities • Paid training • Team-oriented, collaborative work environment • Casual dress code • Employer-provided equipment if needed