Contact Center Agent

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Sydney Call Centre

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

💼 Consulting

👥 B2C

☁️ SaaS

Consulting • B2C • SaaS

The Sydney Call Centre is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. Specializing in both B2B and B2C call center services, the company offers a range of solutions including lead generation, inbound customer care, and outbound sales. With a focus on utilizing advanced technology and digital platforms, The Sydney Call Centre aims to enhance the customer experience and drive growth for its clients.

📋 Description

• Handle inbound calls professionally, empathetically, and efficiently • Troubleshoot basic technical issues and guide customers to solutions • Understand customer needs and resolve issues accurately • Identify sales opportunities and upsell or upgrade services • Use internal systems to manage accounts and process customer requests • Explain products, services, and procedures clearly • Escalate unresolved or complex issues to the appropriate team or manager • Ensure first-call resolution through effective communication and problem-solving • Support inbound customer service, sales, help desk, and back-office operations • Represent major brands and build customer relationships

🎯 Requirements

• Must be 18 years or older • High school diploma or equivalent • Strong written and verbal communication skills • Ability to type 20+ words per minute accurately • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) • Familiarity with Windows operating systems • Troubleshooting, conflict resolution, and customer follow-up skills • Reliable and punctual with a strong work ethic • Customer-first mindset; empathetic, patient, and responsive • Ability to multitask, stay organized, and work independently • Ability to work in a fast-paced, team-oriented environment • Excellent interpersonal skills and collaborative spirit • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with fingerprint • Must be willing to submit to drug screening; does not apply in Canada • Must complete a full application, screening questions, and a brief pre-employment test

🏖️ Benefits

• Paid time off and paid holidays • Supplemental health coverage through Blue Cross for full-time employees • Life insurance options • Accident and critical illness insurance • Internal promotion and career advancement opportunities • Paid training • Team-oriented and engaging work environment • Casual dress code