Customer Service Representative, Mandarin Required

🕒 September 16

🏄 California – Remote

🏄 California – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Think Academy U.S

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

Education

Think Academy U. S. is an educational institution offering comprehensive online math courses for students from Pre-K to high school. These programs are designed to build a solid math foundation, enhance problem-solving skills, and prepare students for advanced topics and competitive exams like AMC 8 and AMC 10. With campuses in several locations including Cupertino, Irvine, and Bellevue, Think Academy uses gamified teaching methods and practical exploration to improve spatial cognition and logical deduction. It is WASC accredited and provides both online and offline evaluations to customize learning plans for students.

📋 Description

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey • Serve as a trusted point of contact for families and deliver professional guidance and assistance • Monitor student progress and parent needs to ensure a positive learning experience • Assist with course scheduling, class changes, leave requests, and other academic support services • Handle parent feedback and concerns professionally and empathetically • Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships • Document customer feedback and service interactions accurately • Partner with teaching and operations teams to improve service processes and the overall customer experience

🎯 Requirements

• Mandarin speaking and writing is required • Proficiency in English communication is essential • Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired • Fast learner with the ability to understand complex processes, policies, and product details • Strong problem-solving skills • Excellent communication skills, including explaining information simply, professionally, and empathetically • Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced setting • Strong sense of ownership toward user experience • Tech-savvy and comfortable using multiple communication tools and internal systems • Excellent verbal and written communication skills • Availability to work 40 hours per week • Weekend availability is preferred; availability on at least one weekend day receives priority consideration • Ability to work 5am-1pm or 12pm-8pm PST

🏖️ Benefits

• Performance-based commission • Targeted $50K-$74K/year compensation